Apple CEO Responds To iPhone Uproar

September 6, 2007 | 4:10 PM

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Apple's announcement that it would slash the price for its popular iPhone in time for the holiday shopping season prompted an open letter from CEO Steve Jobs on Thursday. The bottom line -- the people have spoken and they are royally ticked off.

Jobs said he received hundreds of e-mails from iPhone customers who were upset about the price cut (from $599 to $399) two months after the device went on sale. Even though the company is "making the right decision to lower the price of iPhone," Jobs said "we need to do a better job taking care of our early iPhone customers."

Now, every iPhone customer who purchased the product from either Apple or AT&T and who is not receiving a rebate or any other consideration will get a $100 store credit toward the purchase of any product at an Apple brick-and-mortar or online store. Details will be released next week.

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Juliana Gruenwald

Tech Writer

E-Mail: jgruenwald@nationaljournal.com.

Juliana Gruenwald has been covering tech and telecom issues for more than a decade for National Journal, Interactive Week, BNA and Congressional Quarterly. This is her second stint with National Journal. She was recruited by NJ in 1998 to help launch its first tech policy publication, Technology Daily. She left in 2000 to cover international tech and telecom issues for Ziff Davis Media's Interactive Week magazine. She started her career at United Press International as the wire service's first Helen Thomas Intern. She has a Bachelor of Arts degree from the University of Minnesota. A Minneapolis native, she misses the lakes but not the cold.

Josh Smith

Tech Reporter

E-Mail: joshsmith@nationaljournal.com.

Josh Smith covers technology policy as a staff reporter for National Journal. He previously interned at National Journal Daily, a Senate press office, and the Deseret News in Salt Lake City where he covered the state legislature, courts, and crime. In 2009 he graduated with honors from Southern Utah University after managing an award-winning student newspaper as editor-in-chief. Josh has received state, regional and national awards for his political and policy reporting, including first place in CapitolBeat’s 2009 Best of Statehouse Reporting college competition. A native of drop-dead-gorgeous Utah, Josh lives in Virginia with his wife, Amber.

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