Vonage's Tough Love Tactics
August 20, 2007
| 8:41 PM
The Consumerist blog reported Sunday on an interesting incident involving Internet telephone firm Vonage and a customer who called to cancel his service. "Tony" asked to have his service discontinued after Vonage was unable to explain their contingency plans for handling an interruption.
The customer service representative apparently explained as he typed that he was listing Tony's reason for canceling as: "Customer... lacks... the... courage... to... stay... with... us... due... to... litigation." Vonage is currently duking it out in court with Verizon.
Tony didn’t like being called a coward and fired off a letter to Vonage. Read more about it here.
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