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Sprint Boots Whiny Customers
Now here's an interesting business plan. BetaNews reports that Sprint is trying to rid itself of users who tie up its customer service lines by telling them that it would let them go effective July 30. The company told the subscribers in a letter that "the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs."
Several users of an online forum where the story first broke, Sprintusers.com, are writing to Sprint CEO Gary Forsee to complain about the move. The company is offering a service credit to those whose accounts it is axing and is not charging an early termination fee.
Posted by Andrew on July 6, 2007 02:21 PM | Permalink
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