Friday, February 10, 2012

Google's Role As A Grassroots Tool

February 26, 2007

This article -- written by Heather Greenfield, one of our senior writers at Technology Daily -- is being reprinted with permission of National Journal magazine.

The story was published in Friday's edition and revisits the report about "Google bombs" that Heather broke for Tech Daily and MSNBC last fall. Numerous media outlets reported on the topic after Heather broke the news.

The magazine article leads with an account of how bloggers and others also are using Google AdWords to attack the political candidates they oppose.

Information Wars
by Heather Greenfield

In a Senate race that hinged on 9,329 votes, 315,508 people saw a Web page with a Google ad that read "Learn about George Allen. Did George Allen use racial slurs?" Nearly 1,000 people clicked on that link, which took them to a CBS News article about the Virginia incumbent's alleged racism.

The ad was targeted to computer users in Virginia, as well as the District of Columbia, Maryland, North Carolina, and West Virginia, in hopes of reaching Virginia voters at home or at work. Although it's impossible to gauge whether the small advertisement that popped up in response to Google searches on "George Allen" played a role in the defeat of the Republican senator from Virginia last November, liberal blogger Chris Bowers is delighted with his $326 ad buy.

"I certainly think the money we put into the search-engine-optimization campaign was well spent, and other campaigns would be wise to [copy] it," said Bowers, a regular contributor to MyDD, a popular liberal blog.

Campaign consultants who specialize in so-called new media were aware of the tactic's potential even before the 2006 mid-term elections. Asked to identify the most effective tool or strategy that a candidate could use in the final weeks of a campaign, both liberal and conservative consultants cited search-engine ads tied to key words or phrases.

Mark SooHoo, vice president of Campaign Solutions, an online strategy company serving conservatives, said that buying Google AdWords or the equivalent on Yahoo or MSN reaches voters ready to pay attention. Advertisers choose key words and create ads around them. When people search online for information on that topic, the ads appear to the right of the search results.

"It's a good, low-cost, low-barrier entry, easy-to-set-up way to get involved," SooHoo said. Candidates get name exposure free of charge, he said, and their campaigns pay only for the number of times their ads are clicked on.

Another appealing feature, SooHoo said, is that campaigns can limit their ad word spending in advance to $100, $1,000, or any other amount. "It just turns off when you're done," he explained.

Peter Leyden, director of the New Politics Institute, a think tank that publishes advice on new media for Democratic candidates, is equally enthusiastic about the effectiveness of ad words. "Very few politicians do buy those ads, so you can buy them very cheaply and be sure your site is seen," he said.

That Bowers spent just $326 to steer nearly 1,000 people to an article critical of Allen shows how inexpensive the tactic can be. The Allen race was one of about 50 that Bowers tried to influence using ad words. Total cost: $500. "We had something crazy, like 14 voter contacts [visits to pages containing his ads] for every cent we spent," Bowers said.

Bowers' efforts to influence the 2006 election went beyond purchasing Google AdWords. Using a technique known as Google-bombing, he also attempted to move certain news articles higher in the search results when computer users typed in the names of particular congressional candidates.

Bowers used MyDD to ask for readers' help in compiling negative mainstream news articles about 50 Republican congressional candidates. Next, MyDD posted a list pairing each of the targeted candidates with one negative article. Bowers then asked like-minded bloggers to create a link from their blogs to the chosen negative article for each candidate. (Conservative bloggers tried to counter Bowers's Google-bombing with a similar campaign that linked Democratic congressional candidates to negative articles.)

Search-engine operators object to efforts to manipulate search results, because they undermine the engine's credibility. But many businesses have tried for years to ensure that their Web site appears on the first screen of a relevant Google search. These companies pay consultants for what's known as search engine optimization; there's even a Search Engine Marketing Professional Organization.

SEMPO member Brian Easter, who is CEO of NeboWeb, helps companies raise their profiles in Google searches. But he says that only certain profile-boosting techniques are regarded as fair, or "white hat."

"Google-bombing is considered a 'black hat' search-engine-optimization practice," Easter said. "It's not considered one of the best practices, but a lot of people [use] that in short-term campaigns."

Easter said that one reason he would not recommend Google-bombing is that it can be traced and reported to the search engine's operator. And the bombardiers could find their company or client stricken from search results as punishment, he warned.

Easter added that in his line of work, "it is a lot easier to try to push a message forward on a search engine than to push something down."

The most famous case of successful political Google-bombing happened in late 2003. Washington state blogger George Johnston took credit for initiating a six-week campaign in which Internet pranksters successfully linked the term "miserable failure" to President Bush, so that Bush's official biography was the first result listed when anyone did a search on that phrase.

Once that connection was created, it survived until last month, when Google updated the formula it uses to produce search results. Now a Google search on "miserable failure" returns news articles about the infamous Google-bombing.

Blogger Tim Tagaris used the Web site GooglebombCT to launch a Google-bomb campaign against Sen. Joe Lieberman of Connecticut before last year's Democratic primary. And other bloggers tied the surname of then-Sen. Rick Santorum, R-Pa., to a scurrilous definition that gained the top spot on Google searches on "Santorum" weeks before the November election.

The MyDD Google-bombing campaign that began a little more than two weeks before the 2006 election was anything but the flop that some had predicted because of its late start.

When it was launched, only a few of its chosen articles ranked in the first 100 search results for any of the 50 targeted Republican congressional candidates. In less than a week, those articles appeared on the first page of the search results for 36 of the 50 candidates. In a report to fellow bloggers, MyDD's Lucas O'Connor called that achievement "mind-blowing."

According to Leyden, getting on the first page of search results is important because studies -- including one by the Pew Internet and American Life Project -- have found that most Internet users never reach the second page. And a more recent Pew study last September found that 26 million Americans, or 19 percent of the adult population, were using the Internet to get information on the upcoming midterm elections.

A Google-bombing campaign led by John Hawkins of Right Wing News tried to reach some of these potential voters by countering the MyDD-led attack. Right Wing News encouraged conservative bloggers to Google-bomb 45 Democratic congressional candidates about the same time that the liberal effort began. Less than a week later, conservatives reported that 35 of the 45 negative articles it was promoting were popping up within the first three pages of Google searches.

Google does not condone Google-bombing, but the company fears creating worse problems if it tries to block it. "Objectivity remains at the core of our mission, so we're reluctant to alter our results by hand in order to prevent items from showing up," said Google spokesman Ricardo Reyes.

The popularity of a given Web link plays a role in how high the link is listed in a search result. But, Reyes noted in an interview, other factors come into play, and a page connected to a mainstream news organization would rank higher than a blogger's.

Reyes said he is not convinced that the results reported by the bloggers mean that their Google-bombing succeeded in manipulating search-engine results because rankings change for many reasons. "We constantly update our search algorithms," he said. Reyes added that search engines will likely do more updates ahead of the 2008 election in an effort to keep search results objective.

In the meantime, a few bloggers are uneasy about Google-bombing, but O'Connor isn't among them. He insists that MyDD was performing a public service. "Fighting back is not inherently the same as fighting dirty," he said. "This is the system in which we've been forced to operate for the time being.

"If these legitimate and relevant issues were already being discussed in a press which was more concerned with facts than giving equal time to opposing opinions, this wouldn't be necessary, and I'd sit back and watch," O'Connor continued. "But reporting [by mainstream news organizations], by and large, is nothing more than he said/she said at this point. And that doesn't serve the public interest."

O'Connor is already strategizing for the 2008 election. He wants to release his next round of Google bombs earlier.

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Juliana Gruenwald

Tech Writer

E-Mail: jgruenwald@nationaljournal.com.


Juliana Gruenwald has been covering tech and telecom issues for more than a decade for National Journal, Interactive Week, BNA and Congressional Quarterly. This is her second stint with National Journal. She was recruited by NJ in 1998 to help launch its first tech policy publication, Technology Daily. She left in 2000 to cover international tech and telecom issues for Ziff Davis Media's Interactive Week magazine. She started her career at United Press International as the wire service's first Helen Thomas Intern. She has a Bachelor of Arts degree from the University of Minnesota. A Minneapolis native, she misses the lakes but not the cold.


Josh Smith

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Josh Smith covers technology policy as a staff reporter for National Journal. He previously interned at National Journal Daily, a Senate press office, and the Deseret News in Salt Lake City where he covered the state legislature, courts, and crime. In 2009 he graduated with honors from Southern Utah University after managing an award-winning student newspaper as editor-in-chief. Josh has received state, regional and national awards for his political and policy reporting, including first place in CapitolBeat’s 2009 Best of Statehouse Reporting college competition. A native of drop-dead-gorgeous Utah, Josh lives in Virginia with his wife, Amber.